Whitepaper: Uses and Benefits of Unified Communications

Want a real-world reference for evaluating the benefits of unified communications technology (like saving 43 minutes per employee per day from more efficient message management)?

This Sage Research whitepaper quantifies the time and money savings experienced by over 200 companies.

“Unified Communication Application: Uses and Benefits,” Sage Research, January 2006

The actionable data and recommendations in this whitepaper help you quantify the dollar-for-dollar return on investment from unified communications. Benchmarks from current users (over 200 small, medium, and large organizations surveyed) showing real productivity gains and out-of-pocket cost savings. Provides a real-world reference for evaluating the technology. Data includes 11 color charts showing time and money saved with unified messaging.

At 56% of organizations, coworkers can't reach each other on the first try. And nearly all (93%) organizations at one point have missed deadline because they couldn't access key decision-makers. That’s pitiful. You can do better – here’s how:

So, instead of trying your coworker at the office and on his cell before reaching him at home, you could reach him instantly. Instead of spending 14 minutes trying to connect, you could spend 14 seconds.

Looking for graphics that illustrate real-world productivity gains and out-of-pocket cost savings?

You'll get specific stats on:

Time savings by knowing the best way to reach coworkers
Time Savings from using Unified Messaging
Benefits by Size of Deployment in the Workplace
Cost savings from on-premise conferencing
Savings per month due to SoftPhone usage, and much more

One of 11 charts shows the benefits of unified communications beyond basic IP communications deployment, as well as the correlation between IP communication application use and level of benefits.

Here's a complete table of contents for you:

TABLE OF CONTENTS

1.0 Executive Summary
2.0 The adoption context
3.0 The benefits outlook
4.0 Scope and Methodology
5.0 Unified Communications applications
6.0 Application usage
7.0 Real-World Unified Communications application deployments
8.0 Unified Communications application benefits
9.0 Employee Mobility
10.0 Employee collaboration
11.0 Cost savings
12.0 Conclusion

LIST OF EXHIBITS

Exhibit 1: Relevant sources of pain
Exhibit 2: Unified Communications Benefits: Beyond Basic IPC Deployment
Exhibit 2a: Correlation between IPC application use and level of benefits
Exhibit 3: Current use of UC applications
Exhibit 4: Use of UC applications within organizations
Exhibit 5: Summary of Unified Communications Application Benefits
Exhibit 6: Time savings by knowing the best way to reach coworkers
Exhibit 7: Time Savings from using Unified Messaging
Exhibit 8: Time Savings by using Instant Messaging (IM)
Exhibit 9: Time savings from escalating IM session to live phone conversation
Exhibit 9a: Benefits by Size of Deployment in the Workplace
Exhibit 10: Cost savings from on-premise conferencing
Exhibit 11: Savings per month due to SoftPhone usage

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