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SOS publishes case study: Risse Mechanical plugs in 75+ workers Sacramento, CA – October 23, 2007 - SOS has published a new case study on upgrading the network and phone system of Risse Mechanical. Sacramento contracting firm Risse Mechanical had pushed its old phone system and network beyond their useful life. The network was unreliable, employees were missing calls, and a lot of labor went into managing faxes each day.

"With SOS's help, we were able to relieve frustration among our 75-plus staff and increase productivity," says Pat Risse, CEO.

The solution was a new Microsoft small-business server, fast, reliable HP servers, and Cisco network equipment, topped off with a leading edge Windows-based, multimedia VoIP phone system configured by SOS to leverage existing Microsoft office applications to increase the staff's efficiency and allow management to support remote workers the same way they support their internal staff.

"Risse has a more reliable phone system that makes it easy to move offices around and transfer calls, and the annual cost of operations has actually declined by a few percent. The cost of long-distance calls has dropped by about half," notes Risse. "The annual savings on long distance is about $6,000 to $12,000 - even though we're making a lot more long distance calls now."

"The network before was like scrambled eggs," says Risse. "The difference before and after is night and day. When the network was inefficient, chaotic, disorganized, then so was the company. Now the network runs reliably, calls are routed intelligently, and we've become more efficient at handling faxes. As a result, although we've taken on new, large-volume business, things are smooth and organized now. The technology changes were a good investment.

“Thinking of all the measurable improvements and the intangibles, I’m thinking we’ll probably get the payback within two to two and a half years.”

The full case study is available for free at http://www.team-sos.com/case-studies/risse/

About SOS
SOS helps organizations choose and use advanced communications technology to serve customers better, work smarter, and increase profits. SOS is a nationwide expert in voice and data solutions for business, including Voice over IP (VoIP). Since 1992, hundreds of businesses including Trader Joe's and Vegas.com have chosen the SOS team for IP communications, call center technology, and network security solutions. Clients can experience 100% return on investment in 6 to 36 months from SOS’s simple, smart, secure technology solutions.

Media contact
Rebekah Donaldson, Business Communications Group LLC, 916-803-5829 or rd@bizcomgrp.com