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Wed Apr 11th 8:30am - 1:00pm
Sacramento-based Cost U Less Insurance, which serves 600,000 Californians, moved its call center to an IP platform last year. The morning of April 11th, CEO Chris Ewings tells his lessons learned and dollar for dollar return on investment. Attendees of each seminar receive customer examples, a technology demo, answers from the top IP communications experts, and complimentary breakfast. Attendees also receive take-aways worth $1000 that help put the knowledge to work. For example, attendees get a voucher for a RealityCheck Report that shows in detail how your contact center compares to hundreds of others (retail value $500 and offered in partnership with BenchmarkPortal). The At-home Agent advantage:
Most contact centers are forced to hire 1 of every 3 candidates just to "fill seats." At-home workers, however, let centers choose from an average of 20 candidates for each open position, giving managers a broader range of skill sets and experience to select the best agents possible. (Booz Allen, November 2006) Agenda: 8:30 - 9:00 am Registration & Complimentary Interactive Breakfast 9:00 - 9:10 am Welcome and Introduction 9:10 - 10:00 am Remote Contact Center Agent Technology Strategies 10:00 - 10:15 am Break 10:15 - 11:10 am Live Demo -- Remote Contact Center Agent Solutions 11:10 - 11:30 am SOS and Cost U Less Insurance case study 11:30 - 11:50 am Q/A Panel 11:50 am - 12:00 pm Summary and Wrap-up 12:00 - 1:00 pm Complimentary Lunch Note our Afternoon Session: How to Profit from VoIP in 2007 / Successful IP Communications Strategies Click here for more information about the afternoon session. Contact: If you have questions, or for more information, please contact us at 916.577.1711 or e-mail etips@team-sos.com. |
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