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Extend Your Contact Center with IP
Wed Apr 11th 8:30am - 1:00pm

Privacy statement: SOS will use your contact information to give you the information you requested. We will not disclose this information to third parties. * Required field First name  * Last name  * Title Company  * State (company headquarters) Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming * Telephone (we respect your privacy) Email address (so we can confirm your registration)  * How did you hear about SOS? Capital Public Radio/KXJZ Google ad Google search HDI News article Other Peer or colleague Prosper Roseville Chamber Sacramento Bee Sacramento Business Journal SARTA SOS email SOS event SOS letter or postcard SOS staff person TCA Tradeshow or convention  * Would you like to stay up to date with CONVERGENCE, the SOS e-newsletter? This 1 page monthly communication alerts you to new complimentary whitepapers, webinars, interactive online tools, and news. Yes No Do you have a contact center/customer service department or help desk? Yes No How many seats/agents do you have?  Do you have branch offices? Yes  No If yes, how many?  Would you like to route calls by agent skills regardless of location? Yes No Would you like to hear more about how to provide customers with multi-media customer service such as web-based support, email, and chat? Yes No   I can't make it to the seminar on April 11th. But I want to receive 3 of the 11 tools worth over $1000 that seminar attendees will get. Email me the whitepaper, new executive brief, and voucher for a RealityCheck Assessment.

If you're considering IP communications for your call center/ contact center, why not hear from local peers who already have rolled it out?

Sacramento-based Cost U Less Insurance, which serves 600,000 Californians, moved its call center to an IP platform last year. The morning of April 11th, CEO Chris Ewings tells his lessons learned and dollar for dollar return on investment.

Attendees of each seminar receive customer examples, a technology demo, answers from the top IP communications experts, and complimentary breakfast.

Attendees also receive take-aways worth $1000 that help put the knowledge to work. For example, attendees get a voucher for a RealityCheck Report that shows in detail how your contact center compares to hundreds of others (retail value $500 and offered in partnership with BenchmarkPortal).

The At-home Agent advantage:

• Average 10% attrition rate-significantly lower than for onsite staff
• 25% more productive than onsite staff
• Costs = $11 less per hour than onsite staff

Most contact centers are forced to hire 1 of every 3 candidates just to "fill seats." At-home workers, however, let centers choose from an average of 20 candidates for each open position, giving managers a broader range of skill sets and experience to select the best agents possible. (Booz Allen, November 2006)

Agenda:
8:30 - 9:00 am Registration & Complimentary Interactive Breakfast

9:00 - 9:10 am Welcome and Introduction

9:10 - 10:00 am Remote Contact Center Agent Technology Strategies

10:00 - 10:15 am Break

10:15 - 11:10 am Live Demo -- Remote Contact Center Agent Solutions

11:10 - 11:30 am SOS and Cost U Less Insurance case study

11:30 - 11:50 am Q/A Panel

11:50 am - 12:00 pm Summary and Wrap-up

12:00 - 1:00 pm Complimentary Lunch

Note our Afternoon Session:
How to Profit from VoIP in 2007 / Successful IP Communications Strategies
Click here for more information about the afternoon session.

Contact:
If you have questions, or for more information, please contact us at 916.577.1711 or e-mail etips@team-sos.com.