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How to Profit from Multimedia and IP in the Contact Center

Hear Vegas.com Contact Center Manager Rob Cate tell the results he's gotten from VoIP.

If you're evaluating multimedia and IP for your contact center, why not learn from those who already have completed their rollouts, and an expert who has assisted over 400 companies in improving their customer service strategy while minimizing costs per call?

Complete the short form below to hear VEGAS.com Contact Center Director Rob Cate describe lessons learned during his company's rollout of IP, and their dollar-for-dollar return on investment.

Learn how Vegas.com increased sales by 85 percent, tripled agent efficiency and significantly reduced operating costs after installing new IP capability and deploying contact center automation software.

Also, hear from Dr. Jon Anton, director of benchmark research at the Center for Customer-Driven Quality at Purdue University and executives at Interactive Intelligence and SOS.

Complete the short form below to get:

• A link to replay this event
• 3 case studies showing dollar-for-dollar return on investment from contact center IP
• A printable copy of the presentation slides
• PLUS, the opportunity to have SOS generate a Reality Check Assessment showing how their contact center compares to hundreds of others, using 12 performance indicators.

Privacy statement: SOS will use your contact information to give you the information you requested. We will not disclose this information to third parties.

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