Category: Case Studies

Harris & Bruno

 

WaveStreet Streamlines Communications for Global Provider of High Performance Printing & Coating Equipment

When you’re a global company that has been around for 70 years — you need the best telecom capabilities you can get for anywhere, anytime, on any device. – Jim Brown, IT Specialist

Jim Brown, I.T. Specialist with Harris and Bruno was working with Brian McDermott, Advanced Communications Consultant with TEAMSOS on a network upgrade. During this process, it was identified that the support to their existing premise based phone system was essentially end-of-life. After reviewing options with the team at Harris and Bruno, it was recommended that they move their communications to the Cloud. Since they had already chosen to standardize the network with Meraki Advanced firewall and switches, it just made sense to mirror this initiative with the phone solution as well.

Upgrading the network infrastructure was already a priority, then suddenly the phone system went out…

First it was the voicemail system that started to give way. “We literally had to use a low end solution for voicemail as a temporary solution” says Jim Brown, IT Specialist. “…then the main profile to our premise based phone system went out and we were unable to change our Auto-Attendant.” Brian quickly rallied his Engineering and Support Teams to work in tandem with WaveStreet on an immediate solution. Within 24-hours a plan was set in place to migrate them over to the Wavestreet Cloud PBX. “With a lot going on within the company, we need a good communications service that is reliable and secure. We wanted to streamline our communications, so we could spend less on overhead and more on clients.”

Cutting Costs While Improving Client Services

Before choosing WaveStreet, Harris & Bruno Int’l used an on-premise PBX to manage their call flow. This solution became difficult to maintain and certain features such as voicemail started to break down. The organization also had a need for better call routing, mobile capabilities and extension dialing between multiple sites. Jim Brown saw WaveStreet as a possible win on all fronts.

“If you’re looking to greatly improve communications while saving precious time in self-maintaining the system, WaveStreet is an easy way to do it,” he says. “You get better phone service at a lower rate, and you get new and updated apps and new features that work with the phones and computers that you already have. For example, we really like how we’re able to use our existing phone handsets seamlessly with WaveStreet’s Cloud PBX solution.”

SUCCESS STORY FACTS

Customer:
Harris and Bruno International

Industry:
Machinery solutions for the printing and coating industries

Locations:
Headquartered in Roseville, CA with additional office in Rocklin, CA

Website:
www.harris-bruno.com

WaveStreet Products:
Cloud PBX with 40+ extensions

Favorite WaveStreet Features:
Voicemail-to-Email, Extension Dialing between multiple sites, and Mobile Apps for Telecommuters

Solutions Replaced:
Aging on-premise PBX and expensive long-distance charges

Primary reason WaveStreet was chosen:
Greater functionality, device flexibility, easy administration

AB Tools

 

TEAMSOS Provides Managed I.T. Services to A.B. Tools, Inc. helping them become more productive and efficient.

“TEAMSOS has come in and helped us build a new server rack, put it in a secure room with proper air ventilation, assisted
us with our phone and Internet Services and Manages all of our I.T. 24 x 7 x 365.” – Jon Baker, President of A.B. Tools, Inc.

Jon Baker, President of A.B. Tools, Inc. was on vacation and received a call that his I.T. Manager would be leaving the company soon. There were I.T. projects to complete, the new servers sat outside the new server rack and were not in a proper, safe and secure room. John was faced with the decision of whether to try to hire another full time I.T. person or reach out to a company like TEAMSOS that manages, monitors and takes care of their customer’s networks. Jon chose TEAMSOS as it made more financial sense and he knew they would be taking care of his network 24 x 7 x 365 while also doing patch management, upgrades and assisting with other day to day I.T. needs like ordering new desktops, rugged laptops or equipment needed to support the quality machining that A.B. Tools, Inc. has come to be known for.

A.B. Tools, Inc. was started in 1977 by founder, owner, Alan Baker (A.B.). who ran this part time while working for FMC. Alan did that for about 1 year when he left FMC and began running AB Tools full time. A.B. had already been in the industry wearing several different hats for about 25 years prior to starting AB Tools. Alan hired his youngest son Jon in1979, who still works here and now runs the business.

In the early years, they used to make a much more broad variety of cutting tools and accessories. A.B. Tools, Inc. now primarily make rotary shank cutting tools that are either carbide tipped, indexable, or solid carbide.

They also make other accessories, all used in CNC and manual milling machines to machine parts of many various part materials. A.B. Tools, Inc. has grown through the years and more recently begun procuring more sophisticated CNC equipment. They manufacture special cutting tools to the customer’s needs quickly!

A.B. Tools, Inc. former Information Technology Manager left in the fall of 2016 and that’s when TEAMSOS stepped in.
TEAMSOS has totally updated our IT, network, firewalls, and components, making our little manufacturing business about as secure as possible. TEAMSOS is fast to respond with any needs, whether support, changes, or actual small crises. TEAMSOS is always a pleasure to work with. – Jon Baker, President of A.B. Tools, Inc.

SUCCESS STORY FACTS:

Customer:
A.B. Tools, Inc.

Industry:
Custom Machined Parts and Accessories

Locations:
Headquartered in Lincoln, CA

Website:
www.abtoolsinc.com

TEAMSOS Products and Solutions offered:
24 x 7x 365 Managed I.T. Services, Help Desk, Servers, Switches, Routers, Firewalls, Desktops and Laptops.

Favorite TEAMSOS Feature:
How fast they respond to our needs, sometimes even solving problems before we are aware of them.

Reason TEAMSOS was chosen:
They were referred by another customer. We stabilized their network and increased overall productivity.

Vegas.com

 

VEGAS.com bets on IP Telephony, hits jackpot 

“Our revenue per agent has increased over 300%, and we’re handling twice as many interactions with 57% fewer agents on staff. All this, and we’re probably using less than half the system’s capacity.”

— Rob Cate, Director of Contact Center Operations, VEGAS.com

Thunder Valley Casino

Big IT Win for Thunder Valley Casino Resort

SOS team and Cisco technology deliver upgrade in half the time and 30 percent under budget.

Thunder Valley Casino Resort‘s IT team intimately knows the risks and rewards of gambling when it comes to gaming. However, when it came to a recent infrastructure upgrade, IT management chose the right team and technology to reduce risk and increase reward. Thanks to the Cisco UCS B230 M1 server technology and the engineering expertise of Team SOS, Thunder Valley Casino Resort is providing an even higher level of performance for its guests while optimizing IT resources.

Kodiak Roofing & Waterproofing

 

Kodiak Roofing saves 20% on annual IT with SOS’s Managed Services

“Unless you have an experienced locally-based managed services provider like SOS working proactively on your IT, small problems pile up and will eventually bring the network down. In my mind, the issue is whether or not you want a ticking time bomb.”

– Matt Ludlow, Special Projects Manager, Kodiak

Cost-U-Less Insurance

 

New phone system puts Cost-U-Less in the fast lane for helping auto insurance customers

“The second our phone system went live, our sales went through the roof. The hold times went down from about 5 minutes to less than 30 seconds. We were able to manage the calls because we could now see what was going on, and we get alerts at critical levels….The folks over at SOS are probably the best vendor I have ever worked with in terms of the actual installation and their engineering expertise. The staff they assigned and the rollout of the system were flawless.”

— Chris Ewing, CEO, Cost-U-Less Insurance