Case Studies
Today, dozens of SOS clients are working with the advantages of a nimble, fully featured converged communications environment — such as a
business VoIP phone system that integrates common business tools such as the Web, Outlook, cell calls, email, faxes, and Customer Relationship Management (CRM). That lets them work smart, out-service their competition, and boost profit margins. And, their investment will continue to pay off down the road because their powerful system is scalable and adaptable.
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Kodiak Roofing & Waterproofing Co, a specialist in commercial roofing and waterproofing, operates throughout the Western United States. The company has about 40 people on its network at its Lincoln, Calif. headquarters, plus another nine people at a Reno, Nev., branch office. Since hiring SOS for managed IT services, Kodiak has gained uptime, quick response, and a 20% annual savings on IT costs. “Unless you have an experienced managed services provider like SOS working proactively on your IT, small problems pile up and will eventually bring the network down,” says Matt Ludlow, their Special Projects Manager. “In my mind, the issue is whether or not you want a ticking time bomb.”
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Sacramento contracting firm Risse Mechanical had pushed its old phone system and network beyond their useful life. Since hiring SOS, says CEO Pat Risse, the firm's 75+ mobile workers can meet the needs of large clients like Home Depot and better serve small customers. They are saving as much as $12,000 a year on long distance and can now self-administer their network. All these gains add up to a 100% return on investment within 32 months, says Risse.
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Chapa De Indian Health Program Inc. provides services for more than 4,600 patients a year in Northern California at its Auburn headquarters and at clinics in Woodland and Grass Valley. “We turned to SOS to design and implement a new phone system that would increase our productivity, lay the groundwork for future growth, and save us money. They delivered,” said Lisa Davies, compliance director for Chapa De.
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By working with Cisco® Premier Certified and SMB Select Partner Special Order Systems Inc. (SOS), Greater Nevada Credit Union now has one, unified communications system that has improved employee productivity, increased the level of service to members, and has saved the organization money through the cancellation of outside maintenance contracts.
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Bloodsource, one of the premier blood centers and transfusion medicine support organizations in the world, hired a well-known vendor to put in VoIP, but from the start there were painful problems. SOS helped make the phone system healthy again and save $3,000 a month on long distance charges. Also, "we have seen a huge rise in customer satisfaction," notes a staff member.
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Today Royal Electric, with annual revenues of $40 million, enjoys an additional 1% on its margins. The company attributes this 20% increase in profitability directly to the company’s new Cisco IP Communications solution, deployed by Cisco SMB Select Partner SOS.
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With nearly 2 million unique visitors per month, VEGAS.com is the largest city travel and tourism website in the world. How did SOS help this successful company open up new revenue streams? This SOS case study has the answers.
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Utilizing SOS’s consultation and deep expertise, USA developed a combination of
hosted and managed services for their tenants, while not adding additional technology staff to the USA payroll.
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Nevada-based credit-checking company says installing new IP capabilities led to a 63 percent decline in agent-handled calls, a similar decrease in call waiting time, and a projected $600,000 first-year cost savings.
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Through consultation with SOS, Joe Ragan saw that valuable sales calls could be captured through an IP Telephony solution which would allow them to have, in effect, one big office over many, many miles.
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To start, SOS assessed and upgraded the AMRB network by implementing Citrix Server-Based computing technology, which centralized data and reduced network traffic over the LAN and WAN.
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