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Executive Team
McNutt has served as an invited speaker at dozens of business leadership events. In 2006, she was a regional winner in Ernst & Young's Entrepreneur of the Year awards. Cisco Systems awarded SOS its Customer Service Excellence designation again in 2007. The Sacramento Business Journal named SOS one of Sacramento's 100 Fastest Growing Companies again in 2007, and Prosper magazine named one of Sacramento's Top Ten Companies to Watch. Client VEGAS.com recently received a national technology innovation award for an SOS-implemented solution. Affiliations:
McNutt holds a B.A. from Webster University. Read about Gia McNutt in Prosper Magazine Ask Gia McNutt a question about SOS services Request a comment from Gia McNutt Invite Gia McNutt to speak Learn about careers at SOS Stay up to date with email updates from SOS Projects have ranged from global IP contact centers to 10-person help desks with multimedia routing, custom IVR's, and CTI integration. His key innovation is development of migration strategies from TDM to IP telephony, which has been fundamental to SOS's success in converged communications. McNutt also has developed a methodology for teaching data engineers the voice business, and for teaching voice engineers the data business -- something not dealt with in schools. McNutt has served on the Ingram Micro CTI Council, the NEC America VAR Council, and the Interactive Intelligence Advisory Council. Certifications/Qualifications:
McNutt holds a B.S. degree from California Polytechnic State University. Read about Lawrence McNutt in CONVERGENCE Ask Lawrence McNutt a question about SOS solutions and service Listen to the Podcasts: SOS Clients share how Unified Communications works in the real world Certifications/Qualifications:
Read about Jeff Palazzo in CONVERGENCE Ask Jeff Palazzo a question about SOS solutions and service Stay up to date with email updates from SOS Review the SOS IP Communications Checklist - Secrets of the Pros  Soon his focus expanded to managed services for messaging and financial systems, as well as server and desktop support. That introduced Thornton to the consulting and networking side of the business, and the whole area of teaching business applications. In 1999, he was hired at SOS. In time, Thornton took over the service manager job at SOS, then moved to heading the Microsoft Business Practice. He became the Cisco Business Practice Manager in 2004. He became head of the new Managed Services Practice in 2007 and continues to oversee the Microsoft Business Practice from Sacramento, CA. Read about Rob Thornton in CONVERGENCE Ask Rob Thornton about SOS Managed IT solutions Ask Rob Thornton about SOS Microsoft solutions  Mike Stewart is one of SOS's senior Cisco resources. In 2007, he took over as the Cisco Business Practice Manager in Sacramento, CA. The business practice managers at SOS spend about 70 percent of their time engineering, and 30 percent managing and mentoring the other members of their teams. It's up to the BPM to develop and enforce best practices, and lead by example. Stewart has been with SOS for six years, but has been in the telecom industry since 1981. In addition to his decades of experience installing PBX and Key telephone systems, he has been the lead engineer on VOIP projects of all sizes. Certifications/Qualifications:
Ask Mike Stewart about SOS Cisco solutions Generate a free custom network reference design with Cisco's Solution Designer Tool Review the White Paper: Achieve Security without Breaking Your IT Budget - from SOS and Cisco Generate a network design with Cisco Solution Designer Tool - from SOS and Cisco  Tim Davidson is Business Practice Manager of Interactive Intelligence Solutions technology for SOS. He sets standards for how SOS will implement new products, documents those standards and trains the staff on installations to ensure consistency. Davidson has been working with computers for over two decades - beginning with programming games on a Commodore 64. He earned an A.S. degree in Business Administration with extra course work in accounting, and then worked as an application developer of medical software company Medsoft. He moved on to become a network engineer for the Criminal Information Sharing Alliance and a network consultant for COM-NET Technical Services. He joined SOS's Sacramento headquarters in 2001. Read about Tim Davidson in CONVERGENCE Ask Tim Davidson about SOS Interactive Intelligence solutions Review the Business Brief: Defining the Benefits of IP and Multimedia in the Contact Center - Secrets of the Pros Review the Whitepaper: How to Evaluate Contact Center Solutions - from SOS and BenchmarkPortal Warren's IT career began in the mid-1990s with a telecommunications integrator. Early on, he worked on NEC legacy telephone systems, but moved into computer-telephony integration when he joined SOS's Sacramento, CA headquarters in 1999. Warren holds an associate's degree in applied sciences. Read about Rick Warren in CONVERGENCE Ask Rick Warren about SOS solutions for retailers Review the SOS IP Communications Checklist - Secrets of the Pros Review the White Paper: Achieve Security without Breaking Your IT Budget - from SOS and Cisco After five years he moved over to the carrier side of the industry. He has since worked in sales, engineering, operations and management AT&T, MCI/WorldCom and XO Communications. Through the Carrier Services division at SOS, Wefers helps clients work with their communications service providers, acting as a broker and directly representing SOS clients with more than 30 different carriers. Read about Patrick Wefers in CONVERGENCE Ask Patrick Wefers about SOS carrier services Bradley retired from United Airlines in 2005 as the general manager of customer service for the Sacramento metro area, and earlier held several management posts with United in San Francisco. She also spent several years with Creative Touch Interiors, a subsidiary of Home Depot, as the senior operations manager. Learn about careers at SOS Cosick joined SOS in February 2007 after a decade with Intel Corp., most recently as a global account manager. Earlier he had been the channel integration manager for Intel Online Services. Cosick earned his associate's degree in social science from Butte Community College in northern California. Certifications/Qualifications:
Read about Keith Cosick in CONVERGENCE Ask Keith Cosick a question about SOS solutions and services Stay up to date with email updates from SOS |
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