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Careers: Contact Center Consultant

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This position is with SOS, a Contact Center solutions provider and an Interactive Intelligence Elite Partner. Based in Loomis, California, SOS is expanding our operation to the Phoenix area. We have an immediate opportunity for a senior-level Contact Center Consultant in Phoenix.

The incumbent will be responsible for:

• Developing, maintaining and executing on an effective business, sales and marketing plan for the assigned territory
• Prospecting for clients and engaging them through a consultative sales approach
• Working closely with Interactive Intelligence and SOS sales teams to develop a pipeline of long and short-term opportunities with prospective and existing clients
• Exceeding a sales quota to be established annually by the incumbent supervisor
• Forecasting monthly, quarterly and annual revenue
• Performing sales activities (face-to-face meetings, demonstrations and proposals) at a pace which will ensure the ability to meet quota
• Documenting all sales contacts and activities in Microsoft CRM
• Developing and maintaining knowledge about the products and services SOS provides our clients
• Developing and maintaining a high level of competency in demonstrating our solutions
• Providing regular feedback to sales management
• Responsibly engaging vendors and SOS staff (System Engineers, Field Engineers and Project Managers) to help meet customer, vendor and SOS goals

Background Required:

• Account management skills as well as strong "hunting" skills.
• Strong communication and listening skills, the ability to determine (with the assistance of vendor and SOS technical resources) the correct solutions
• Accomplished in being able to describe and prove to clients how specific solutions address clients' business issues
• A proven track record of sales over-achievement, a high level of professionalism as well as excellent communication and presentation skills
• An understanding of the Contact Center environment, the manufacturers who compete in this market and the advantages/shortcoming of major competitive solutions
• Travel to client sites is required