Home
Resources
Contact Us
SupportCareers: Contact Center Consultant
« Back to CareersThis position is with SOS, a Contact Center solutions provider and an Interactive Intelligence Elite Partner. Based in Loomis, California, SOS is expanding our operation to the Phoenix area. We have an immediate opportunity for a senior-level Contact Center Consultant in Phoenix.
The incumbent will be responsible for:
- Developing, maintaining and executing on an effective business, sales and marketing plan for the assigned territory
- Prospecting for clients and engaging them through a consultative sales approach
- Working closely with Interactive Intelligence and SOS sales teams to develop a pipeline of long and short-term opportunities with prospective and existing clients
- Exceeding a sales quota to be established annually by the incumbent supervisor
- Forecasting monthly, quarterly and annual revenue
- Performing sales activities (face-to-face meetings, demonstrations and proposals) at a pace which will ensure the ability to meet quota
- Documenting all sales contacts and activities in Microsoft CRM
- Developing and maintaining knowledge about the products and services SOS provides our clients
- Developing and maintaining a high level of competency in demonstrating our solutions
- Providing regular feedback to sales management
- Responsibly engaging vendors and SOS staff (System Engineers, Field Engineers and Project Managers) to help meet customer, vendor and SOS goals
Background Required:
- Account management skills as well as strong "hunting" skills.
- Strong communication and listening skills, the ability to determine (with the assistance of vendor and SOS technical resources) the correct solutions
- Accomplished in being able to describe and prove to clients how specific solutions address clients' business issues
- A proven track record of sales over-achievement, a high level of professionalism as well as excellent communication and presentation skills
- An understanding of the Contact Center environment, the manufacturers who compete in this market and the advantages/shortcoming of major competitive solutions
- Travel to client sites is required
Get the Newsletter
Whitepapers
Interactive Tools