“This technology is a way to enhance customer service. Our customers are stunned at how quickly we answer our phones this year compared to last year. Bottom line: We are providing amazing customer service. It is a great way for us to differentiate ourselves from our competitors.”
- Joe Ragan, COO, General Pool & Spa
SOS has more certified and experienced Cisco Unified Communications and network implementers than any other service firm in the region. SOS has completed over 600 networking and UC implementations, providing nation-wide support services and rapid product delivery.
Cisco Unified Communications & VoIP since 1992
SOS has been immersed in Cisco VoIP, Unified messaging, VoIP, switches and network configuration & product delivery for over a decade.
We were an early adopter and implementer of unified communications - deploying it internally and for other clients as early as 2001.
SOS' key offerings include:
- Phased migration from your PBX phone system to unified communications
- Upgrade applications, keeping application interoperability in mind (i.e. Call Manager and UCCX)
- Consulting that delivers greater savings and productivity (least cost routing, SIP trunking, etc.)
Raise your company's productivity and value
The SOS approach is centered on helping companies achieve competitive advantages, and we correlate productivity increases to company value. We can benchmark your organization against national industry leaders in terms of employee productivity and market value, and then assist you in improving statistics (or putting automation in place while you are leading to ensure scalability and competitive advantage in the future). Find out more...
A Cisco VoIP, Cisco contact center (UCCX), and Cisco collaboration expert
- We count 600 networking and telephony solutions launched since 1992 - 150 of them unified messaging solutions implemented since 1996.
- We served on the Cisco Channel Advisory Board for 4 1/2 years and were one of the first Sacramento Cisco Unified Communication Partners.
- SOS is one of Cisco's primary go-to partners in the region for Unified Communications & Contact Center. SOS designations include Cisco Premiere Partner, Advanced Unified Communications, and has maintained the Cisco Customer Service Excellence Designation for the past 3 years.
- SOS has implemented over 3,000 contact center seats, and is a pioneer in multi-channel interactions. We implemented screen pops back in 1996 with legacy telephony solutions, and were doing web chat in contact centers as early as 2003. We understand the "business" of contact centers, and bring contact center best practices into all of our engagements . We can help your contact center achieve greater efficiencies through the use of skills-based routing, workforce optimization, Quality Assurance, and the use of multi-media. If you are interested in benchmarking your contact center, please contact us at 916-577-1711.
- Find out how your company can accelerate sales, reduce costs in travel & training, and increase team effectiveness by using Cisco's collaboration tools, MeetingPlace (premise-based) and Webex (Saas). SOS is proud to be one of Cisco's first Cisco Webex partners.
A Cisco Partner Integrating Cisco and Core Business Applications for Greater Individual & Team Effectiveness
We're advocates of integrating Unified Communications with core business applications such as Cisco Call Manager, and Microsoft OCS to take advantage of, for example, automatic status through calendaring (providing users information about their co-worker's availability and the best way to reach them, also known as "presence"). Great efficiencies can be gained through integration of UC with other core business applications such as CRM as well. SOS is experienced in all of these areas; we are one of the only firms in the region with a deep expertise in Cisco UC, and expertise in Microsoft, and other application integration.
Recently, we integrated Cisco VoIP with Microsoft Office Communicator for many clients.
If you have workers whose primary job it is to interact with customers over phone or over email, whether or not you view them as a formal call center, there are great advantages to utilizing Cisco Unified Contact Center Express (UCCX) for automatic call distribution (ACD), and potentially distributing calls across multiple offices - See the Case Study on General Pool and Spa - for savings achieved through this technology.
We are here to help you leverage Cisco solutions. Please call 916-577-1711 to reach the SOS consulting team. Or email us at etips@team-sos.com
Client examples
Chapa De Health Program Gets Network and Phone System in Peak Condition With Help From SOS
- New system distributes hundreds of calls in the order they arrive
- Increased autonomy - client now maintains own system and server
- Saving $25,000 to $30,000 a year on telecommunications costs
- Increased customer satisfaction, employee productivity
- 100% ROI on investment in 36 months
"When bids came in to Chapa De, SOS's approach made more sense because it would save us money overall and produce better results. Our chairperson was there the night we opened the RFPs. She was very clear: 'This company gets it.'" -- Lisa Davies, Lisa Davies, compliance director for Chapa De
General Pool & Spa Dives into IP Telephony to Increase Customer Satisfaction
- Opened a new office without increasing payroll
- Better customer service
- Implementation paid for itself in 12 months from payroll and IT savings
"This implementation easily paid for itself within 12 months." - Joe Ragan, COO, General Pool & Spa
Cisco and SOS Help an Electrical Contractor Streamline Job-site Operations
- Implemented unified messaging along with other components of unified communications
- $50,000 saved/yr from higher productivity
- $72,000 saved/yr from bypassing tolls
- Profitability up 20% plus improved customer service
"The numbers are based on toll bypass and all the time our employees save by using new integrated voice and data capabilities, like conferencing and unified messaging, that also allow us to improve customer service. It's been a great improvement to the way our company operates, and to our bottom line." -- Chris Cooper, Manager, Information Services, Royal Electric
SOS helps Greater Nevada Credit Union Tie 14 locations, improve service to 50,000 members with Cisco Solution
- Resolution time cut 96% (4 days to 4 hrs)
- Better customer service
- Costs cut $10,000+/yr
"Problem resolution for IT has gone from four days down to four hours or less. The staff is more productive, the IT department can concentrate on more strategic projects, and we are saving upwards of $10,000 per year just on outside maintenance contracts." - Ron Broaddus, VP/Information Technology, GNCU
Links to learn more
News - Recent press releases from SOS
Clients - see case studies on 10 of the 300+ companies we serve
Location - see our physical location near Sacramento, California
Leadership - see who is guiding SOS forward and ensuring proactive, meticulous client service
Media coverage - see high-profile articles about SOS
Compare Cisco solutions - With a complimentary assessment from SOS, you receive expert advice on your Cisco options. Please call 916-577-1711 to get started.
Contact us
SOS - Simple, Smart, Secure IP Communications
3877 Shawn Way, Suite #200
Loomis, CA 95650
888-336-7671x1711
etips@team-sos.com
www.team-sos.com