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Case Studies

Today, dozens of SOS clients are working with the advantages of a nimble, fully featured converged communications environment — such as a business VoIP phone system that integrates common business tools such as the Web, Outlook, cell calls, email, faxes, and Customer Relationship Management (CRM).

Today, dozens of SOS clients are working with the advantages of a nimble, fully featured converged communications environment — such as a business VoIP phone system that integrates common business tools such as the Web, Outlook, cell calls, email, faxes, and Customer Relationship Management (CRM). That lets them work smart, out-service their competition, and boost profit margins. And, their investment will continue to pay off down the road because their powerful system is scalable and adaptable.

To stay abreast of new SOS case studies, company news and more, please subscribe to our company newsletter, Convergence. The SOS newsletter carries new mini-case studies highlighting solutions provided to our midsize and small organizations.

 

Case Studies: 

 

Team SOS and StudentsFirst Team Up for Education Reform

Improving the American education system is the driving force behind StudentsFirst, a non-profit started by former Washington D.C. Public School's Chancellor Michelle Rhee. The grassroots organization, founded in 2010, puts the needs of students first by ensuring great teachers, great schools and more effective use of public funds. Thanks to collaboration between IT firm Team SOS and StudentsFirst IT Director Mike Walter, StudentsFirst now has the technology and services to continue driving its growing movement. More »
 

Team SOS and Cisco technology deliver upgrade in half the time and 30 percent under budget

Thunder Valley Casino Resort's IT team intimately knows the risks and rewards of gambling when it comes to gaming. However, when it came to a recent infrastructure upgrade, IT management chose the right team and technology to reduce risk and increase reward. Thanks to the Cisco UCS B230 M1 server technology and the engineering expertise of Team SOS, Thunder Valley Casino Resort is providing an even higher level of performance for its guests while optimizing IT resources. More »
 

Kodiak Roofing Saves 20% on Annual IT With SOS' Managed Services

Kodiak Roofing & Waterproofing Co, a specialist in commercial roofing and waterproofing, operates throughout the Western United States. The company has about 40 people on its network at its Lincoln, Calif. headquarters, plus another nine people at a Reno, Nev. branch office. Since hiring SOS for managed IT services, Kodiak has gained uptime, quick response, and a 20% annual savings on IT costs. “Unless you have an experienced managed services provider like SOS working proactively on your IT, small problems pile up and will eventually bring the network down,” says Matt Ludlow, their Special Projects Manager. “In my mind, the issue is whether or not you want a ticking time bomb.” More »
 

SOS-Implemented Solutions Catalyze Growth for Contractor Risse Mechanical

Sacramento contracting firm Risse Mechanical had pushed its old phone system and network beyond their useful life. Since hiring SOS, says CEO Pat Risse, the firm's 75+ mobile workers can meet the needs of large clients like Home Depot and better serve small customers. They are saving as much as $12,000 a year on long distance and can now self-administer their network. All these gains add up to a 100% return on investment within 32 months, says Risse. More »

 

Chapa De Health Program Gets Network and Phone System in Peak Condition With Help From SOS

Chapa De Indian Health Program Inc. provides services for more than 4,600 patients a year in Northern California at its Auburn headquarters and at clinics in Woodland and Grass Valley. “We turned to SOS to design and implement a new phone system that would increase our productivity, lay the groundwork for future growth, and save us money. They delivered,” said Lisa Davies, compliance director for Chapa De. More »

 

SOS Helps Bloodsource Build a Healthy Phone System

Bloodsource, one of the premier blood centers and transfusion medicine support organizations in the world, hired a well-known vendor to put in VoIP, but from the start there were painful problems. SOS helped make the phone system healthy again and save $3,000 a month on long distance charges. Also, "we have seen a huge rise in customer satisfaction," notes a staff member. More »
 

Cisco and SOS Help an Electrical Contractor Streamline Job-site Operations

Today Royal Electric, with annual revenues of $40 million, enjoys an additional 1% on its margins. The company attributes this 20% increase in profitability directly to the company’s new Cisco IP Communications solution, deployed by Cisco SMB Select Partner SOS. More »
 

Vegas.com Bets on IP Telephony, Hits Jackpot

With nearly 2 million unique visitors per month, VEGAS.com is the largest city travel and tourism website in the world. How did SOS help this successful company open up new revenue streams? This SOS case study has the answers. More »
 

USA Capital, SOS Partner to Wire Hospitality and Commercial Building Industries

USA Capital, SOS Partner to Wire Hospitality and Commercial Building Industries Utilizing SOS’s consultation and deep expertise, USA developed a combination of hosted and managed services for their tenants, while not adding additional technology staff to the USA payroll. More »
 

IP Telephony Pays Off For Global Cash Access

IP Telephony Pays Off For Global Cash Access Nevada-based credit-checking company says installing new IP capabilities led to a 63 percent decline in agent-handled calls, a similar decrease in call waiting time, and a projected $600,000 first-year cost savings. More »
 

General Pool & Spa Dives into IP Telephony to Increase Customer Satisfaction

General Pool & Spa Dives into IP Telephony to Increase Customer Satisfaction Through consultation with SOS, Joe Ragan saw that valuable sales calls could be captured through an IP Telephony solution which would allow them to have, in effect, one big office over many, many miles. More »
 

American River Bankshares Branches Out with Help from SOS

To start, SOS assessed and upgraded the AMRB network by implementing Citrix Server-Based computing technology, which centralized data and reduced network traffic over the LAN and WAN. More »

 

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Live Web Demo: Communications as a Service Small Contact Center in the Cloud 

You don’t have to be a big contact center to deliver a great customer experience. Join TEAMSOS and Interactive Intelligence for a live demo of the CaaS Small Center, a cloud-based solution for contact centers of 10 - 50 agents. Demos are presented every Wednesday at 10am PST. Click here to register >>

 

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TEAMSOS Acknowledged in CRN’s Managed Service Provider (MSP) 500 list 

We’re proud to announce that TEAMSOS has been named in CRN’s Managed Service Provider (MSP) 500 list as one of the MSP Pioneer 250.  Click here to learn more>>

 

Featured Case Study

"The TEAMSOS engineering team did a phenomenal job stepping in and understanding exactly what we were trying to accomplish."

Thunder Valley Casino Resort's IT team intimately knows the risks and rewards of gambling when it comes to gaming. However, when it came to a recent infrastructure upgrade, IT management chose the right team and technology to reduce risk and increase reward. Read full case study here>>